Customer Service for IT

Our client is multinational electronic company, now they are looking for candidate that will be join their team as

Customer Service for IT
Qualifications:

1.. 25-32 years old
2.. Min. Diploma
3.. Min. 3 years supervisor experience
4.. Have knowledge of IT Printer solutions, hardware/software, network integration
5.. Good vendor management skill to manage outsourced partners
Duties:

1.. Develop good working relationship with the ASC and its Authorized Service Providers (ASP) by maintaining a high level of professionalism based on integrityand respect
2.. Conduct regular face to face meeting with ASC & ASP as well as with distributors, resellers & dealers to gather feedback on service issues
3.. Ensure that ASC & ASPs meet the contract obligations & KPIs as spelled out in policy agreements & take all necessary proactive actions to ensure that the ASC and its ASPs to the management, feeedback & recommendations on service issues in the Indonesia market
4.. Conduct service network survey
5.. Comfortable to make sales call especially to corporate customers with sales & marketing team
Should you meet the requirements above and willing to pursue your future career, please send your comprehensive resume in MS WORD format to
alika@cbn.net.id